Professional History
Summary
Accomplished IT professional with over eighteen years’ experience in personally filling a function or managing functional teams locally, near shore or offshore. I have been successful in identifying opportunities for business improvement, new lines of revenue and delivering excellent measurable results. Underpinning this success is strength in analysis and the ability to see patterns and logic where none is apparent. According to my last Director, I am successful in focusing on the bottom line, delivering results and reducing costs while ensuring customer satisfaction is top priority.
Experience
Principal Consultant, Workday
Business Consultant Payworks Payroll Services Canada
February 2014 Winnipeg, Canada Area
Data & BI Manager on contract, Project Mexia Interactive
October 2012 – December 2013 (1 year 3 months)
Winnipeg, Canada Area
Responsible for Data & Business Intelligence services to North American clients. Project Manager for all major technology endeavors, including the procurement, set up and ongoing maintenance of cloud infrastructure. Plan and review wireless products, architecture and implementations across multiple client installations. Provide overall technical guidance to the company.
• Maintain continuing education and application of knowledge of required technologies including server, database and BI Tool administration, Business Intelligence trends and business specific technologies such as Wi-Fi and Bluetooth.
IBEX Herd HR Product Manager on contract, ProjectIBEX Payroll2011 – June 2012 (1 year)Winnipeg, Canada AreaResponsible for the selection and launch of third party Human Resource Management software to integrate into IBEX’s service offering. Determine market requirements and validate against software functionality. Coordinate product development in Australia with enhancing offering to target market segments. Lead manager between vendor, IBEX departments and the Voice of the Customer. Perform pre sales analysis and presentations, custom implementations and after sale support.
Senior Manager, Delivery of Oracle Supply Chain & Legacy Operations
Canadian Wheat Board February 2008 – April 2011 (3 years 3 months)
In outsourced governance position, led the successful delivery of Oracle Supply Chain ERP and legacy application Support & Development.
Recommendation
Senior Manager, I&T Solutions Delivery Canadian Wheat Board February 2008 – March 2011 • Senior Manager in Outsourcing Governance role, responsible for software enhancement delivery as defined in contract.
• Ensured CWB applications were appropriately enhanced through resource, demand and budget management, managed delivery, quality assurance and process improvement. Direct the delivery through oversight of the External Service Provider, CWB I&T resources and each individual business unit. Work with CWB Business Areas (Business Accounts) to manage effective delivery of this service to meet the operational and strategic needs of the CWB.
Senior Manager responsible for Shared Services PayrollCanWest MediaWorksFebruary 2006 – February 2008 (2 years 1 month)Overall responsibility for the smooth operation of CanWest’s Canadian payrolls as a centralized service,managing a department of thirty seven staff providing payroll, pension and benefit services to approximately eighty five companies, 50+ unions, etc within the Canadian operations of CanWest Global MediaWorks media, publications and other companies.
• Relationship management with senior management at each company site.
• Supervised payroll professionals, systems analysts, accountant and pension and benefit specialists.
• Workflow analysis and improvements.
• Sitting member of national team reviewing Human Resource and Payroll processes and systems.
• Analysis, reevaluation and improvement of in-house system providing HR, Payroll, Benefits and Pension processing to the corporation.
Senior Manager, Technical Support, Business Intelligence, Implementations.Ceridian Canada Ltd.April 1996 – January 2006 (9 years 10 months)
Achievements:
• Created and managed national and offshore report development team
• Created and managed western Canadian technical support team
• Senior technical implementation and support person for Western Canada
• Subject Matter Expert on development team for international HRM product.
Responsibilities:
• Senior Manager, Client Reports, National
• Senior Manager, Technical Support Western Canada
• Head Office third level support for client installations – troubleshooting, consulting and implementation.
• Software Development – testing, support and needs analysis
ConsultantIT Consultant1993 – 1999 (6 years)Provided expertise and maintenance to small businesses. This included physical network and server installations, software implementations and maintenance.
General AccountantRanger Insurance Brokers1993 – 1996 (3 years)Reporting to VP Finance, responsible for General Ledger, Accounts Payable and Payroll at multi branch insurance brokerage.
Education
Centre for Outsourcing Research & Education Outsourcing
Outsourcing Governance, Contracts, Relationship Management and Performance Management
Elizabeth Ballantyne SchoolMontreal West, Quebec
ITILV.2 Certified
Oracle, Microsoft, Lotus, AccountingOngoing database, programming and accounting coursesActivities and Societies: Ongoing professional development in diverse areas of technical, accounting,management and personal development.
PMIProject Management
St Johns RavenscourtGr. XII
University of ManitobaB.A., Sociology, PsychologyActivities and Societies: Specialized in Criminology and Criminology Field Experience,with a sub specialization on Social Psychology.
Summary
Accomplished IT professional with over eighteen years’ experience in personally filling a function or managing functional teams locally, near shore or offshore. I have been successful in identifying opportunities for business improvement, new lines of revenue and delivering excellent measurable results. Underpinning this success is strength in analysis and the ability to see patterns and logic where none is apparent. According to my last Director, I am successful in focusing on the bottom line, delivering results and reducing costs while ensuring customer satisfaction is top priority.
Experience
Principal Consultant, Workday
Business Consultant Payworks Payroll Services Canada
February 2014 Winnipeg, Canada Area
Data & BI Manager on contract, Project Mexia Interactive
October 2012 – December 2013 (1 year 3 months)
Winnipeg, Canada Area
Responsible for Data & Business Intelligence services to North American clients. Project Manager for all major technology endeavors, including the procurement, set up and ongoing maintenance of cloud infrastructure. Plan and review wireless products, architecture and implementations across multiple client installations. Provide overall technical guidance to the company.
• Maintain continuing education and application of knowledge of required technologies including server, database and BI Tool administration, Business Intelligence trends and business specific technologies such as Wi-Fi and Bluetooth.
IBEX Herd HR Product Manager on contract, ProjectIBEX Payroll2011 – June 2012 (1 year)Winnipeg, Canada AreaResponsible for the selection and launch of third party Human Resource Management software to integrate into IBEX’s service offering. Determine market requirements and validate against software functionality. Coordinate product development in Australia with enhancing offering to target market segments. Lead manager between vendor, IBEX departments and the Voice of the Customer. Perform pre sales analysis and presentations, custom implementations and after sale support.
Senior Manager, Delivery of Oracle Supply Chain & Legacy Operations
Canadian Wheat Board February 2008 – April 2011 (3 years 3 months)
In outsourced governance position, led the successful delivery of Oracle Supply Chain ERP and legacy application Support & Development.
Recommendation
- Mario Lebar Chief Information Officer at University of Manitoba "Nick is a results focussed service delivery manager with excellent analytical skills. Nick's process-oriented approach was very effective when working with the Oracle off-shore team."
Senior Manager, I&T Solutions Delivery Canadian Wheat Board February 2008 – March 2011 • Senior Manager in Outsourcing Governance role, responsible for software enhancement delivery as defined in contract.
• Ensured CWB applications were appropriately enhanced through resource, demand and budget management, managed delivery, quality assurance and process improvement. Direct the delivery through oversight of the External Service Provider, CWB I&T resources and each individual business unit. Work with CWB Business Areas (Business Accounts) to manage effective delivery of this service to meet the operational and strategic needs of the CWB.
Senior Manager responsible for Shared Services PayrollCanWest MediaWorksFebruary 2006 – February 2008 (2 years 1 month)Overall responsibility for the smooth operation of CanWest’s Canadian payrolls as a centralized service,managing a department of thirty seven staff providing payroll, pension and benefit services to approximately eighty five companies, 50+ unions, etc within the Canadian operations of CanWest Global MediaWorks media, publications and other companies.
• Relationship management with senior management at each company site.
• Supervised payroll professionals, systems analysts, accountant and pension and benefit specialists.
• Workflow analysis and improvements.
• Sitting member of national team reviewing Human Resource and Payroll processes and systems.
• Analysis, reevaluation and improvement of in-house system providing HR, Payroll, Benefits and Pension processing to the corporation.
Senior Manager, Technical Support, Business Intelligence, Implementations.Ceridian Canada Ltd.April 1996 – January 2006 (9 years 10 months)
Achievements:
• Created and managed national and offshore report development team
• Created and managed western Canadian technical support team
• Senior technical implementation and support person for Western Canada
• Subject Matter Expert on development team for international HRM product.
Responsibilities:
• Senior Manager, Client Reports, National
• Senior Manager, Technical Support Western Canada
• Head Office third level support for client installations – troubleshooting, consulting and implementation.
• Software Development – testing, support and needs analysis
ConsultantIT Consultant1993 – 1999 (6 years)Provided expertise and maintenance to small businesses. This included physical network and server installations, software implementations and maintenance.
General AccountantRanger Insurance Brokers1993 – 1996 (3 years)Reporting to VP Finance, responsible for General Ledger, Accounts Payable and Payroll at multi branch insurance brokerage.
Education
Centre for Outsourcing Research & Education Outsourcing
Outsourcing Governance, Contracts, Relationship Management and Performance Management
Elizabeth Ballantyne SchoolMontreal West, Quebec
ITILV.2 Certified
Oracle, Microsoft, Lotus, AccountingOngoing database, programming and accounting coursesActivities and Societies: Ongoing professional development in diverse areas of technical, accounting,management and personal development.
PMIProject Management
St Johns RavenscourtGr. XII
University of ManitobaB.A., Sociology, PsychologyActivities and Societies: Specialized in Criminology and Criminology Field Experience,with a sub specialization on Social Psychology.